How long does the production of the ordered products take?

We make every effort to ensure that the production times indicated on the product card when placing the order align with reality. If there are any production delays, we provide all the necessary information on our email: contact@gohurt-shop.com or on our Facebook page.

How long does it take to ship the ordered products?

The waiting time for a package depends on the recipient's country and the type of shipping. Below, we present a table with estimated delivery times for packages based on the country (information is sourced from the carrier's website).

My package has been sent, and its status is "Sent from Poland." What does that mean?

The last status a package receives after leaving our country is "Sent from Poland." This means the package is in transit between the country of dispatch and the recipient's country. The next status will be updated upon arrival in the recipient's country.

Can I expect additional costs beyond the product price and shipping cost?

This depends on the recipient's country. Packages are shipped from Poland, from the territory of the European Union. This means that within the European Union, no additional customs duties or border fees will apply. However, each country has its own customs regulations, and it's possible that the package may be subject to customs duties or other forms of taxation, over which we have no control.

I ordered a product and would like to return it. Is that possible?

Certainly, if the product doesn't meet your expectations, you can return it within 14 days of receiving it. This applies to all products that are not custom-made to individual orders. Custom products, made to the client's individual measurements or specifications, are not eligible for returns. They can be returned only if they do not conform to the measurements and requirements provided by the customer.

Do you manufacture the products yourselves, or are you just a store?

We are not only a store but also a manufacturer. All the products we sell are made in our workshop or in the workshops of our suppliers, following our guidelines and patterns. We have 100% control over the entire production process, ensuring the quality of the products we sell.

Do you offer discounts for teams?

Yes, we offer discounts for teams. If you wish to establish an ongoing partnership with us for the supply of equipment, please contact us at: contact@gohurt-shop.com.

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